About Us
Service Charter
Our public commitment to service standards, turnaround times, and your rights as a student or stakeholder.
What is a Service Charter?
A Service Charter is our public commitment to deliver specific services within defined timeframes and quality standards. It also outlines your rights and how to seek recourse if standards are not met.
Service Standards
Our Turnaround Times
Turnaround times and fees are being confirmed by the Office of the Registrar and will be published here.
| Service | Turnaround | Cost | Contact |
|---|---|---|---|
| Official transcript | To be confirmed | To be confirmed | graduation@kcau.ac.ke |
| Express transcript | To be confirmed | To be confirmed | graduation@kcau.ac.ke |
| Letter of enrolment | To be confirmed | To be confirmed | graduation@kcau.ac.ke |
| Academic verification | To be confirmed | To be confirmed | graduation@kcau.ac.ke |
| Course registration | To be confirmed | To be confirmed | admissions@kcau.ac.ke |
| Change of major | To be confirmed | To be confirmed | admissions@kcau.ac.ke |
| Academic leave | To be confirmed | To be confirmed | admissions@kcau.ac.ke |
| Graduation application | To be confirmed | To be confirmed | graduation@kcau.ac.ke |
| Exam registration | To be confirmed | To be confirmed | examinations@kcau.ac.ke |
Your Rights
What You Can Expect
Your Rights
Accurate records, timely service, confidentiality, respectful treatment, and fair academic processes.
How to Complain
Email registrar@kcau.ac.ke or call 0709 813 800, 0734 888 022, 0710 888 022. The Office of the Registrar will acknowledge and follow up your complaint.
Your Feedback
Tell us how we are doing — your feedback helps us improve our service delivery.
About the Registrar
Escalation Path
If your complaint is not resolved at the Office of the Registrar, it can be escalated within the University. The escalation steps are being confirmed and will be published here.
File a Complaint
- Thika Road, Exit 5, Utalii Lane, Ruaraka, P.O. Box 56808-00200, Nairobi
-
0709 813 800
0734 888 022
0710 888 022 - registrar@kcau.ac.ke
- Mon – Fri: 8:00 am – 5:00 pm
Need Help? We're Here for You.
The Office of the Registrar, Teaching & Learning is open Mon – Fri: 8:00 am – 5:00 pm. Call 0709 813 800, email registrar@kcau.ac.ke, or send us an online enquiry.
The Office of the Registrar supports academic administration, student records management and academic governance at KCA University, Nairobi.
Services
About
Contact
- Thika Road, Exit 5, Utalii Lane, Ruaraka, P.O. Box 56808-00200, Nairobi
-
0709 813 800
0734 888 022
0710 888 022 - registrar@kcau.ac.ke
- Mon – Fri: 8:00 am – 5:00 pm
- Student Portal
- Welfare & campus life: Student Affairs
© 2026 KCA University. All rights reserved. Office of the Registrar, Teaching & Learning.